Who We Are

Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. We serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes. Together, our team is on a mission to empower people to lead healthier lives.

Learn even more about the work that drives us at personifyhealth.com.

Ready To Build Your Security Career Across Both Threat Operations and Fraud Prevention From Day One?

Why This Role Matters

Most security roles lock you into one lane. This one doesn't. As the foundational role on Personify Health's Threat Intelligence & Response team, you develop real capability across security operations and fraud prevention simultaneously — executing daily SecOps workflows, investigating fraud incidents, triaging tickets, and maintaining the knowledge base that keeps the team running. Cross-training isn't a side requirement here; it's the whole point.

What You'll Actually Do

Execute the daily SecOps checklist: Run log reviews, Entra user-at-risk monitoring, redemption spike monitoring, common fingerprint report reviews, and gift card redemption reviews each day.

Investigate and respond to fraud incidents: Work fraud prevention cases end-to-end using established fraud-specific procedures — distinct from CSIRT technical incident response.

Triage security tickets and email intake: Route and resolve incoming Freshservice security tickets and manage the security email inbox, directing requests to the right team member efficiently.

Identify and respond to phishing and BEC events: Detect and respond to phishing attempts and business email compromise using established team procedures.

Maintain cross-trained coverage: Build and sustain capability across all TIR team functions to provide reliable coverage during absences, PTO, and international holidays.

Own Confluence documentation: Maintain assigned knowledge base pages and contribute to documentation quality through regular review and updates.

Apply AI and automation to daily work: Actively use AI-assisted tools — including Microsoft Copilot and security AI features within existing platforms — to accelerate ticket summarization, email triage, fraud case write-ups, and documentation. Surface automation opportunities within daily checklist tasks to the team.

Participate in the On-Call Rotation: Share on-call obligations with all TIR team members regardless of track or seniority — this is a standing expectation factored into scheduling and compensation.

What You Bring to Our Team

Education & Experience

• Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or a closely related field — or an Associate's degree combined with 2+ years of demonstrated experience in a security operations or fraud investigation role
• 1–3 years in a cybersecurity, fraud operations, or IT security support role
• Hands-on familiarity with at least one SIEM, threat monitoring, or fraud prevention platform
• Ability to work fraud cases end-to-end using defined procedures and independently triage incoming security requests

Preferred Certifications (not required)

• CompTIA Security+
• CompTIA CySA+
• ISC2 Certified in Cybersecurity (CC)
• GIAC GFACT

Technical Skills — Tools & Platforms

• Microsoft Defender
• Alert Logic and/or CrowdStrike
• Castle.io, Sift, or equivalent fraud prevention platform
• Airtable for fraud case tracking and workflow management
• GenAdmin for member account investigation
• MicroStrategy for reporting and redemption spike analysis
• Freshservice for ticketing and service management
• Genesys for call review
• KnowBe4 for phishing awareness and response

Our Commitment: Personify Health is an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive—because diversity is core to who we are and critical to our work in health and wellbeing.

Stay Safe: Personify Health will never ask for payment or sensitive personal information like social security numbers during hiring. All official communication comes from verified company email addresses and or our secure applicant tracking system. Suspicious requests? Report them to talent@personifyhealth.com. View all legitimate openings at personifyhealth.com/careers.