Who We Are

Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. We serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes. Together, our team is on a mission to empower people to lead healthier lives.

Learn even more about the work that drives us at personifyhealth.com.

Ready to

What You'll Actually Do

The Intake Specialist will serve as a non-clinical first point of contact for Utilization Management (UM) intake via phone, fax, portals, and electronic work queues.

• Receive, document, and route authorization, pre-certification, and notification requests according to established workflows, timeliness standards, and regulatory requirements.
• Collect, verify, and enter required non-clinical information (e.g., member demographics, provider/facility details, contact information, dates of service, service type) to initiate a request.
• Review incoming requests for completeness; identify missing required elements and follow defined procedures to obtain allowable information and/or route to the appropriate clinical reviewer or department.
• Perform accurate, timely data entry and maintenance of case records, notes, and attachments to support audit-ready documentation.
• Communicate professionally with internal teams and external stakeholders (providers, facilities, members when applicable) to confirm receipt, clarify administrative details, and provide standard information about UM intake processes.
• Maintain confidentiality and comply with HIPAA and minimum necessary requirements in all communications and documentation.
• Meet established productivity, quality, and turnaround time standards; escalate issues, exceptions, or urgent items per procedure.
• Professional phone presence; clear written documentation; ability to communicate process requirements to providers and internal teams.
• Consistent, audit-ready data entry; careful review of request elements; strong follow-through.

KEY COMPETENCIES

To work in the health industries and to work remotely, it has been demonstrated that those with computer skills work better in these remote job descriptions

UPON HIRE, must have:

• Basic computer literacy
• The ability to work on multiple screens, and proficient typing skills.
• Proficiency in software applications including, but not limited to, Microsoft Word, Microsoft Excel, and Outlook Excellent verbal and written communication skills
• Ability to speak clearly and convey complex or technical information in a manner that others can understand, as well as ability to understand and interpret complex information from others.
• Ability to work independently and utilize written resources to problem solve.
• Ability to work independently within appropriate programs after training.
• Knowledge of medical claims and ICD-10, CPT, HCPCS coding
• Excellent verbal and written communication skills for upward and downward conversations

What You Bring to Our Team

QUALIFICATIONS:

Level I

• High school diploma or equivalent required.
• Experience: 0–1+ years in a customer service, call center, healthcare operations, or administrative support role preferred.
• Strong attention to detail; basic computer proficiency; ability to type and navigate multiple applications; ability to learn UM intake processes and documentation standards.

Physical and Mental Requirements:

• Ability to perform the essential job functions safely and successfully with or without reasonable accommodation, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance.
• Ability to sit for 6-8 hours.
• Constant use of computer keyboard and mouse; repetitive use of both hands.
• Occasional to frequent twisting of neck; frequent bending of neck and at waist

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of Medcom

Benefits

The Highlights:

• Competitive base salary and benefits effective day one
• Comprehensive medical and dental through our own health solutions (yes, we use what we build)
• Paid Time Off—rest and recharge time is non-negotiable
• Mental health support, retirement planning, and financial protection
• Professional development with clear career progression and learning budgets
• Mission-driven culture where diverse perspectives drive real impact on people's health

Want the full picture? Visit personifyhealthbenefits.com to explore our complete benefits package, wellness programs, and other employee perks.

Compensation: This position offers a base salary range of $17-$20 per hour, depending on location, skills, and experience. You're eligible for our full benefits package starting day one.

Our Commitment: Personify Health is an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive—because diversity is core to who we are and critical to our work in health and wellbeing.

Stay Safe: Personify Health will never ask for payment or sensitive personal information like social security numbers during hiring. All official communication comes from verified company email addresses and or our secure applicant tracking system. Suspicious requests? Report them to talent@personifyhealth.com. View all legitimate openings at personifyhealth.com/careers.