Who We Are

Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. We serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes. Together, our team is on a mission to empower people to lead healthier lives.

Learn even more about the work that drives us at personifyhealth.com.

Ready To Own Complex Client Relationships and Drive the Engagement Outcomes That Keep Clients Renewing?

Why This Role Matters

Client retention in health and wellbeing isn't passive — it's built through consistent execution, proactive strategy, and relationships where clients trust your judgment. This role manages a book of existing clients while onboarding new ones, connecting day-to-day account activities to the engagement outcomes and ROI that determine whether clients stay, grow, and refer.

What You'll Actually Do

Own the client relationship end-to-end: Manage daily relationship activities for assigned accounts, serving as the primary point of contact from onboarding through ongoing program delivery and renewal.

Monitor and improve engagement performance: Track campaign and member engagement results, identify trends, and develop strategies in collaboration with the commercial team to improve program outcomes and client ROI.

Drive flawless program execution: Manage year-round client program plans, coordinate with project management, configuration, and business analyst teams, and ensure all program components are delivered on time.

Advocate for clients internally: Represent client needs and feedback across internal departments, partnering cross-functionally to resolve issues and enhance service delivery.

Maintain client management systems: Keep Gainsight, Salesforce, Confluence, Jira, and other internal tools current and accurate — and train clients on tool utilization as needed.

Support new client implementations: Work closely with the Project Management team to ensure smooth onboarding and successful launches for new accounts.

Communicate roadmap and solutions: Present platform capabilities, engagement strategies, and product updates to clients clearly and with context tied to their specific goals.

What You Bring to Our Team

Education & Experience

• Bachelor's degree or equivalent in a related discipline
• 3+ years of direct account management experience with primary accountability for overall client relationships
• Background in healthcare (health plan or hospital system), insurance, or financial services — particularly in compliance, risk, or governance
• Prior experience implementing marketing or engagement solutions across multiple channels a plus

Technical Skills

• Proficiency in Microsoft Office Suite
• Experience with Gainsight, Salesforce, Confluence, and/or Jira

Our Commitment: Personify Health is an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive—because diversity is core to who we are and critical to our work in health and wellbeing.

Stay Safe: Personify Health will never ask for payment or sensitive personal information like social security numbers during hiring. All official communication comes from verified company email addresses and or our secure applicant tracking system. Suspicious requests? Report them to talent@personifyhealth.com. View all legitimate openings at personifyhealth.com/careers.