Who We Are

Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. We serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes. Together, our team is on a mission to empower people to lead healthier lives.

Learn even more about the work that drives us at personifyhealth.com.

Ready To wn the ID Card Setup and Compliance Process That Puts the Right Card in Every Member's Hands?

Why This Role Matters

An ID card is often the first tangible thing a member receives from their health plan — and when it's wrong, the consequences land immediately at the point of care. This role owns the full lifecycle of client ID card setup and maintenance, from initial configuration in Zelis through pre-release audits and network compliance reviews. Getting it right the first time matters.

What You'll Actually Do

Set up and maintain client ID card rules: Build and manage client-specific rules in Zelis from initial setup through all subsequent maintenance, ensuring configurations stay accurate as plan details evolve.

Audit and release ID card files: Review and release ID card files in Zelis, conduct self-audits on all proofs, and run pre-release audits before mass print jobs to confirm members receive the correct cards.

Research and resolve ID card issues: Investigate ID card discrepancies, identify root causes, and drive resolution in coordination with Benefit Eligibility, Data Operations, and Product Engineering.

Monitor projects through completion: Track ID card projects across the internal review lifecycle, flagging delays and ensuring nothing stalls before member delivery.

Support the sales pipeline: Develop sample cards for prospective clients, providing accurate previews that support the sales process.

Maintain network compliance: Review revised network guidelines and update card configurations to keep all active cards in compliance.

Participate in implementation meetings: Attend implementation sessions to ensure new client setups are accurate and aligned from the start

What You Bring to Our Team

What You Bring to Our Team

Education & Experience

• High school diploma or equivalent required
• Associate or bachelor's degree preferred but not required
• 1+ years of experience in system analysis, data analysis, and/or process improvement
• 1+ years of experience in the healthcare industry

Technical Skills

• Proficiency in Microsoft Excel
• Experience with Zelis or similar ID card/benefits platform preferred

Our Commitment: Personify Health is an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive—because diversity is core to who we are and critical to our work in health and wellbeing.

Stay Safe: Personify Health will never ask for payment or sensitive personal information like social security numbers during hiring. All official communication comes from verified company email addresses and or our secure applicant tracking system. Suspicious requests? Report them to talent@personifyhealth.com. View all legitimate openings at personifyhealth.com/careers.