Audits are where trust is tested—with clients, carriers, regulators, and partners. This role keeps those moments orderly, accurate, and on schedule by coordinating everything behind the scenes, from document prep to final responses. When this work is done well, audits move faster, findings are addressed cleanly, and Personify Health shows up as a disciplined, compliant healthcare technology partner.

• Coordinate audit activity: Manage multiple concurrent audit requests while scheduling and supporting internal quality assurance reviews and external client, carrier, vendor, and regulatory audits.
• Act as audit liaison: Serve as the central point of contact between auditors and internal departments, ensuring timely access to information and consistent responses throughout the audit cycle.
• Prepare audit materials: Collect, organize, and pre-review requested documents—including manuals, policies, and case files—before submission to identify issues early and flag them to operational teams.
• Support subject matter experts: Partner with managers to assign internal SMEs, orient them on audit protocols, and guide uniform, accurate responses to audit requests.
• Track findings and follow-ups: Maintain detailed audit case files and tracking databases covering requests, correspondence, findings, corrective actions, and final outcomes.
• Manage audit responses: Draft and compile complete, timely responses for draft and final audit reports, ensuring accuracy and alignment with corporate, client, and vendor standards.
• Close the loop: Monitor and document completion of corrective actions and conduct follow-up reviews to confirm sustained compliance after group benefit and state regulatory audits.
• Keep stakeholders informed: Provide clear status updates to management and clients, and respond to audit-related requests and inquiries within required timeframes.
• Types of Audits Supported: SOC 1, Carrier, Vendor, Information Technology, Employee Benefits, and Internal Quality Assurance Audits.

Education & Experience

• High school diploma or equivalent (GED)
• Three or more years of administrative-level support experience
• Healthcare and/or claims processing experience

Technical Skills

• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
• Experience working with CRM systems