Who We Are

Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. We serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes. Together, our team is on a mission to empower people to lead healthier lives.

Learn even more about the work that drives us at personifyhealth.com.

Ready to Be the Technology Lifeline for 4,000 Global Users?

We're seeking a hands-on technology professional who can provide exceptional support to our global workforce while ensuring seamless operations across all corporate technology systems. As our Systems Analyst, you'll work with our Service Desk team to deliver first-level support while taking ownership of critical cloud-based applications and office technology infrastructure.

What makes this role different

✓ Global impact: Support 4,000 users across different countries, ensuring consistent technology experience worldwide

✓ Cloud expertise: Take ownership of Office 365, Active Directory, Azure, Intune, and other cloud-based applications

✓ Comprehensive scope: Manage everything from support tickets to meeting room technology and audio-visual services

✓ Customer service focus: Maintain high-quality service standards while meeting strict SLA requirements

What You'll Actually Do

Provide expert first-level support: Diagnose and resolve user issues via ticketing system, phone, and email while escalating proactively to ensure efficient ticket closure within SLA requirements.

Maintain service excellence: Respond promptly to support requests while maintaining maximum 4-hour response and 24-hour fix/escalation SLA standards.

Manage office technology: Take responsibility for office deployments and maintenance of technologies across regional locations including meeting rooms and audio-visual services.

Resolve complex technical issues: Assist with hardware problems, system upgrades, networking setup, software issues, backup problems, and file recovery solutions.

Administer critical systems: Help maintain Active Directory, manage file transfer platforms, ensure secure configuration of user machines, and track licensing statistics.

Support strategic initiatives: Assist with SOC/HITRUST evidence and audit requirements while delivering assigned projects in timely manner and testing applications before production deployment.

What You Bring to Our Team

What You Bring to Our Mission

The technical foundation:

• Associate degree or equivalent in computer science or related discipline
• 1-2 years related IT desktop support experience with broad understanding of network support and MS Windows applications
• Solid knowledge of network cabling, PCs, laptops, wireless/wired networks, email, Active Directory, and printer services

The systems expertise:

• Experience with Office 365 administration and Microsoft Active Directory/Azure Active Directory
• Understanding of TCP/IP, DNS, DHCP, and LAN/WAN/WLAN networking
• Experience with SSO/Identity Provider management (OpenID/SAML applications)
• Knowledge of modern device management (MDM for laptops and mobile devices)

The professional competencies:

• Solid understanding of Windows and Mac client operating systems
• Ability to manage end-user expectations and follow up on feedback effectively
• Strong customer service orientation with ability to work in fast-paced support environment
• Capability to triage tickets effectively and maintain detailed documentation and asset management

Ready to create a healthier world? We are ready for you.

Our Commitment: Personify Health is an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive—because diversity is core to who we are and critical to our work in health and wellbeing.

Stay Safe: Personify Health will never ask for payment or sensitive personal information like social security numbers during hiring. All official communication comes from verified company email addresses and or our secure applicant tracking system. Suspicious requests? Report them to talent@personifyhealth.com. View all legitimate openings at personifyhealth.com/careers.