Personify Health is seeking a Director of Data Operations (DataOps) to establish and lead a scalable, reliable, and metrics-driven DataOps function supporting our claims platform. This leader will own end-to-end operational data flows—including all inbound and outbound claims-related file transfers—ensuring data completeness, accuracy, timeliness, and observability in production.

This role is critical to building an industry-leading, disciplined, and industrialized DataOps operating model capable of supporting ongoing client migrations, vendor onboarding, and rapidly increasing file volume with confidence and consistency.

DataOps Ownership

• Own all DataOps functions directly supporting the claims platform, including eligibility, claims, accumulators, and downstream operational data files.
• Serve as the executive owner for how operational data files are executed, monitored, and governed across the data ecosystem.
• Ensure DataOps capacity and scalability support client implementations, renewals, and vendor integrations.

Inbound & Outbound File Transfer Management

• Establish clear ownership, accountability, and operating discipline for all inbound and outbound file transfers supporting claims processing.
• Oversee file automation and delivery across platforms, including the claims platform, data warehouse, EFT/SFTP processes, and outbound file delivery tools.
• Ensure end-to-end file traceability and real-time status visibility (e.g., received, processing, automated vs. manual) to prevent operational issues and client impact.

Operational Monitoring & Issue Management

• Implement automated pre-load and post-load audits for all inbound eligibility, claims, and accumulator data.
• Implement automated pre-file generation and post-file generation audits for all outbound eligibility, claims, and accumulator data.
• Define, track, and continuously improve DataOps performance metrics, including triage time, resolution time, incident aging, and recurrence.
• Proactively detect, triage, and resolve data production issues with predictable turnaround times and minimal client disruption.

Cross-Functional Leadership

• Partner closely with internal teams (Engineering, Product, Implementation, Client Operations) and external vendors to remediate file delivery risks and design resilient operating models.
• Provide executive-level visibility and leadership during implementation go-lives and client renewals, reducing DataOps-driven escalations and operational fire drills.

Team & Operating Model Leadership

• Lead and scale a unified DataOps organization responsible for EDI ingestion through outbound data delivery, with clear domain and regional ownership.
• Build and reinforce a culture of reliability, urgency, accountability, and “right the first time” execution across operational data services.

What You Bring to Our Team:

• 10+ years of experience in data operations, data engineering operations, or platform operations, with significant experience supporting claims or healthcare data ecosystems.
• Proven leadership experience building and scaling production-grade DataOps or operational data teams.
• Deep experience with file-based integrations (EDI, SFTP, batch processing), data quality controls, and operational monitoring.
• Strong understanding of claims, eligibility, and accumulator data flows in healthcare, benefits administration, or payer ecosystems.
• Demonstrated ability to define operating models, performance metrics, and process discipline at scale.
• Executive-level communication skills with the ability to drive clarity during high-impact operational moments.