Who We Are

Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future.

Ready to Lead the Operations That Connect Members to Their Healthcare Benefits?

Why This Role Matters

The Manager of Benefit Eligibility & ID Card Operations ensures that every member receives accurate identification cards that serve as their gateway to healthcare access. By overseeing the complete ID card lifecycle—from design and production to distribution—you directly impact members' ability to receive care without delays or confusion. Your leadership in coordinating vendor partnerships, establishing efficient processes, and managing quality assurance programs ensures operational excellence across eligibility operations. Through strategic oversight and team development, you'll build systems that support thousands of members while maintaining the accuracy and compliance that healthcare administration demands.

What You'll Actually Do

✓ Oversee ID card operations: Lead complete lifecycle of ID card processes including procedure changes, updates, additions, and distribution/mailing for new groups and renewals.

✓ Coordinate vendor partnerships: Work with ID card team to manage vendor relationships on updated processes, procedures, and guidelines while creating rules to design cards and develop overlays for groups.

✓ Drive operational excellence: Monitor system performance, identify and resolve problems, audit staff performance, and manage system and process improvement and quality assurance programs.

✓ Lead team development: Supervise department personnel including interviewing, hiring, training, work assignment, performance appraisal, rewards/discipline recommendations, and problem resolution.

✓ Maintain communication standards: Keep team informed of updates in ID card guidelines, Zelis procedures, plans, and department procedures to ensure consistent execution.

✓ Provide strategic reporting: Prepare department performance reports by collecting, analyzing, and summarizing data and trends for leadership decision-making.

✓ Establish operational standards: Create work procedures and processes that support company and departmental standards while implementing measurements and controls for effective operations.

✓ Support strategic initiatives: Use appropriate judgment in upward communication regarding department concerns while working with senior staff and legal counsel on ID card guidelines.

✓ Apply continuous improvement: Utilize critical thinking and operational excellence principles to analyze processes, define work content, and drive improvements that produce strong results.

ce principles to analyze processes, define work content, and drive improvements that produce strong results.

What You Bring to Our Mission

The leadership foundation:

• Bachelor's degree in business administration or related degree desirable
• Prior leadership experience in self-funded health plan eligibility and ID cards, or equivalent combination of education and experience

The technical competencies:

• Computer proficiency and working knowledge of Microsoft Office Suite
• Ability to navigate through and utilize PC applications efficiently
• Experience with Zelis or similar ID card management systems preferred

The professional qualities:

• Strong leadership abilities to motivate employees and drive team performance while managing hiring, training, and development initiatives
• Excellent interpersonal and communication skills with strong customer orientation for internal and external stakeholder engagement
• Detail-oriented focus with analytical capabilities for monitoring system performance and preparing data-driven reports
• Strategic thinking to establish procedures supporting company standards while applying critical thinking to drive continuous improvement
• Strong organizational and time management skills for overseeing complex operational processes and vendor partnerships

Why You'll Love It Here

We believe in total rewards that actually matter—not just competitive packages, but benefits that support how you want to live and work.

Your wellbeing comes first:

• Comprehensive medical and dental coverage through our own health solutions (yes, we use what we build!)
• Mental health support and wellness programs designed by experts who get it
• Flexible work arrangements that fit your life, not the other way around

Financial security that makes sense:

• Retirement planning support to help you build real wealth for the future
• Basic Life and AD&D Insurance plus Short-Term and Long-Term Disability protection
• Employee savings programs and voluntary benefits like Critical Illness and Hospital Indemnity coverage

Growth without limits:

• Professional development opportunities and clear career progression paths
• Mentorship from industry leaders who want to see you succeed
• Learning budget to invest in skills that matter to your future

A culture that energizes:

• People Matter: Inclusive community where every voice matters and diverse perspectives drive innovation
• One Team One Dream: Collaborative environment where we celebrate wins together and support each other through challenges
• We Deliver: Mission-driven work that creates real impact on people's health and wellbeing, with clear accountability for results
• Grow Forward: Continuous learning mindset with team events, recognition programs, and celebrations that make work genuinely enjoyable

The practical stuff:

• Competitive base salary that rewards your success
• Unlimited PTO policy because rest and recharge time is non-negotiable
• Benefits effective day one—because you shouldn’t have to wait to be taken care of

Ready to create a healthier world while building the career you want? We're ready for you.

No candidate will meet every single qualification listed. If your experience looks different but you think you can bring value to this role, we'd love to learn more about you.

Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.

In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $75,000 to $90,000 annually. Note that compensation may vary based on location, skills, and experience. This position is eligible for medical, dental, vision, and other benefits.

We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.

#WeAreHiring #PersonifyHealth

Beware of Hiring Scams: Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to talent@personifyhealth.com. All of our legitimate openings can be found on the Personify Health Career Site.