Who We Are

Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future.

Ready to Lead Complex Client Migrations That Transform Healthcare Operations?

We're seeking an experienced leader who can oversee a team of solution design and implementation professionals managing complex, client-facing migration projects. As our Director of Implementation Services, you'll lead teams transitioning clients from one claims platform to another while simultaneously migrating their digital experience, combining strategic leadership, technical expertise, and client engagement to ensure successful outcomes.

What makes this role different

✓ Dual-platform complexity: Oversee simultaneous migrations of claims platforms and digital experiences requiring deep technical and strategic coordination 

✓ High-performing team leadership: Lead diverse team managing client migrations in partnership with Account Management, Strategic Development, and Enterprise PMO

✓ Executive client engagement: Build strong relationships with client executives while serving as escalation point for critical issues

✓ Strategic oversight: Define implementation strategies while partnering with cross-functional leaders in technology, operations, and client services

What You'll Actually Do

Lead team excellence: Develop high-performing team with diverse roles managing client migrations while setting priorities, allocating resources, and ensuring accountability for project delivery.

Foster collaborative culture: Build culture of collaboration, continuous improvement, and client-centricity while serving as leadership liaison to Enterprise Project Management team.

Provide executive oversight: Monitor all client implementation projects ensuring on-time delivery within scope and aligned with client expectations and organizational standards.

Serve as escalation point: Address critical issues and client concerns with strategic problem-solving while maintaining strong relationships with client executives and stakeholders.

Define strategic direction: Establish implementation strategies for claims platform and digital experience migrations while partnering with cross-functional leaders across organization.

Manage risk proactively: Monitor project risks and drive resolution of complex challenges while ensuring technical solutions meet client requirements and compliance standards.

Guide technical excellence: Direct team in understanding claims administration systems and digital engagement platforms while ensuring solutions align with client needs.

Communicate effectively: Provide clear project status updates, risk assessments, and milestone tracking to stakeholders at all organizational levels including executive leadership.

What You Bring to Our Mission

The leadership foundation:

• 10+ years in healthcare, insurance, or TPA environments required
• At least 5 years in leadership roles with proven success overseeing teams managing large-scale client implementations
• Prior TPA experience strongly preferred

The technical expertise:

• Strong understanding of claims administration platforms and digital engagement tools
• Advanced project management skills (PMP or similar certification preferred)
• Ability to guide teams through complex technical transitions and platform migrations

The leadership competencies:

• Exceptional leadership: Committed to coaching and mentoring team members for professional growth and development
• Strategic alignment: Ability to align implementation strategies with organizational goals and client objectives
• Decision-making excellence: Makes timely, data-driven decisions under pressure while managing complex, competing priorities
• Change management expertise: Skilled in guiding clients and teams through complex transitions with confidence and clarity

The professional qualities:

• Excellent communication and executive presence with ability to engage effectively at all organizational levels
• Strong partnership-building skills across internal and external stakeholders
• Capability to build trust with client executives while managing critical escalations
• Commitment to fostering culture of collaboration, continuous improvement, and client-centricity
• Ability to set clear priorities, allocate resources strategically, and ensure team accountability
• Experience serving as liaison between client-facing teams and back-end technical/operational groups

Why You'll Love It Here

We believe in total rewards that actually matter—not just competitive packages, but benefits that support how you want to live and work.

Your wellbeing comes first:

• Comprehensive medical and dental coverage through our own health solutions (yes, we use what we build!)
• Mental health support and wellness programs designed by experts who get it
• Flexible work arrangements that fit your life, not the other way around

Financial security that makes sense:

• Retirement planning support to help you build real wealth for the future
• Basic Life and AD&D Insurance plus Short-Term and Long-Term Disability protection
• Employee savings programs and voluntary benefits like Critical Illness and Hospital Indemnity coverage

Growth without limits:

• Professional development opportunities and clear career progression paths
• Mentorship from industry leaders who want to see you succeed
• Learning budget to invest in skills that matter to your future

A culture that energizes:

• People Matter: Inclusive community where every voice matters and diverse perspectives drive innovation
• One Team One Dream: Collaborative environment where we celebrate wins together and support each other through challenges
• We Deliver: Mission-driven work that creates real impact on people's health and wellbeing, with clear accountability for results
• Grow Forward: Continuous learning mindset with team events, recognition programs, and celebrations that make work genuinely enjoyable

The practical stuff:

• Competitive base salary that rewards your success
• Unlimited PTO policy because rest and recharge time is non-negotiable
• Benefits effective day one—because you shouldn’t have to wait to be taken care of

Ready to create a healthier world while building the career you want? We're ready for you.

No candidate will meet every single qualification listed. If your experience looks different but you think you can bring value to this role, we'd love to learn more about you.

Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.

In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $135,000 to $150,000. Note that compensation may vary based on location, skills, and experience. This position is eligible for medical, dental, vision, and other benefits.

We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.

#WeAreHiring #PersonifyHealth

Beware of Hiring Scams: Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to talent@personifyhealth.com. All of our legitimate openings can be found on the Personify Health Career Site.