Who We Are

Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future.

Ready to Be the First Point of Excellence in Our Utilization Management Process?

We're seeking a detail-oriented professional who understands that exceptional customer service sets the foundation for quality healthcare management. As our Intake Specialist, you'll handle customer requests with precision while gathering critical information that supports our utilization management decision-making process.

What makes this role different

✓ First impression impact: Serve as initial point of contact, setting tone for positive customer experience throughout the process

✓ Process expertise: Master pre-certification processes while providing accurate information to internal and external customers

✓ Data integrity: Ensure complete documentation and data accuracy that supports downstream decision-making

✓ High-volume excellence: Meet productivity and quality standards while maintaining attention to detail in fast-paced environment

What You'll Actually Do

Manage customer interactions: Respond to and route all incoming customer requests while providing accurate information about pre-certification processes via phone, fax, and various systems.

Gather critical information: Collect demographic, non-clinical, and provider data for pre-certification using multiple computer software programs and communication channels.

Review and route requests: Analyze service requests and manage them efficiently, involving appropriate departments as needed for optimal resolution.

Maintain documentation: Perform comprehensive data entry, maintain complete case information, assist in document maintenance, compile monthly reports, and manage logs and files.

Meet performance standards: Achieve productivity, quality, and turnaround time requirements on daily, weekly, and monthly basis while supporting team excellence.

What You Bring to Our Mission

The service foundation:

• Prior experience in customer service and/or medical background
• Prior insurance and/or claims background preferred
• Associate degree preferred in business, management, or related field
• Experience in medical front office, hospital patient intake, or medical claims processing

The technical expertise:

• Strong written and verbal communication skills
• Proficiency in Microsoft Excel, Word, and Outlook
• Accurate data entry skills with attention to detail
• Ability to organize, prioritize, and multitask in fast-paced environment

The professional qualities:

• Ability to manage high volumes of customer service requests
• Demonstrate ability to work independently with excellent judgment
• Capability to maintain regular, punctual attendance
• Strong commitment to accuracy and quality in all interactions

Ready to create a healthier world? We're ready for you.

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.

We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.