Who We Are

Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future.

Ready to Lead Tactical Excellence for Strategic Healthcare Partnerships?

We're seeking an operations leader who can manage the day-to-day relationship of our Health Client and Client Direct partnerships while coordinating with internal operational leaders to deliver exceptional service. As our Director of Client Operations you'll serve as the daily point of contact while overseeing service delivery and managing expectations across this critical strategic account.

What makes this role different:

✓ Strategic partnership ownership: Represent Personify as daily POC for the Client and Client Direct (consultant) plus other Client Direct groups

✓ Operational excellence leadership: Oversee day-to-day delivery of contracted services while validating performance through dashboards, production reports, and reconciliation

✓ Cross-functional coordination: Leverage relationships across claims, call center, finance, data, and development to manage delivery of all open items

✓ Escalation ownership: Take full ownership of escalations, gathering information and organizing internal and external response teams

What You'll Actually Do

Oversee service delivery: Manage day-to-day delivery of contracted operational services to client while validating performance through operational dashboards, production reports, and reconciliation activities.

Provide leadership: Lead direct reports and efficiently align resources to meet client needs while serving as daily point of contact for Client Direct, running meetings, and facilitating communication.

Manage expectations: Handle all client and consultant inquiries, requests, and projects while working hand-in-hand with Account Manager and Account Coordinators to ensure prompt communication.

Coordinate internal operations: Leverage relationships across all operational areas (claims, call center, finance, data, development) to manage delivery of all open items and ensure seamless execution.

Own escalation management: Take complete ownership of escalations, gathering information and organizing internal and external response teams for swift, effective resolution.

Build vendor partnerships: Develop and maintain working relationships with external vendors as required to service account effectively and efficiently.

Drive process improvement: Create productive, efficient processes to streamline workflow and communication efforts while identifying opportunities for operational enhancement.

What You Bring to Our Mission

The operational foundation:

• Bachelor's degree in business administration, operations management, or related field preferred
• Proven experience in operations management or similar leadership role
• Experience managing strategic healthcare partnerships or large, complex client relationships

The leadership expertise:

• Strong analytical skills with ability to interpret data to drive decision-making
• Excellent communication and interpersonal skills with ability to collaborate effectively across departments
• Strategic thinker with ability to translate vision into actionable plans

The professional competencies:

• Proven ability to lead direct reports while efficiently aligning resources to meet client needs
• Experience coordinating cross-functional teams across multiple operational areas
• Strong problem-solving abilities for managing escalations and complex client situations
• Ability to develop and maintain productive working relationships with external vendors
• Track record of creating efficient processes that streamline workflow and enhance communication

Why You'll Love It Here

We believe in total rewards that actually matter—not just competitive packages, but benefits that support how you want to live and work.

Your wellbeing comes first:

• Comprehensive medical and dental coverage through our own health solutions (yes, we use what we build!)
• Mental health support and wellness programs designed by experts who get it
• Flexible work arrangements that fit your life, not the other way around

Financial security that makes sense:

• Retirement planning support to help you build real wealth for the future
• Basic Life and AD&D Insurance plus Short-Term and Long-Term Disability protection
• Employee savings programs and voluntary benefits like Critical Illness and Hospital Indemnity coverage

Growth without limits:

• Professional development opportunities and clear career progression paths
• Mentorship from industry leaders who want to see you succeed
• Learning budget to invest in skills that matter to your future

A culture that energizes:

• People Matter: Inclusive community where every voice matters and diverse perspectives drive innovation
• One Team One Dream: Collaborative environment where we celebrate wins together and support each other through challenges
• We Deliver: Mission-driven work that creates real impact on people's health and wellbeing, with clear accountability for results
• Grow Forward: Continuous learning mindset with team events, recognition programs, and celebrations that make work genuinely enjoyable

The practical stuff:

• Competitive base salary plus that rewards your success
• Unlimited PTO policy because rest and recharge time is non-negotiable
• Benefits effective day one—because you shouldn’t have to wait to be taken care of

Ready to create a healthier world? We're ready for you.

No candidate will meet every single qualification listed. If your experience looks different but you think you can bring value to this role, we'd love to learn more about you.

Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.

In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $120,000 to $150,000. Note that compensation may vary based on location, skills, and experience. This position is eligible for 15% target bonus/variable compensation as well as health, dental, vision, mental health and other benefits.

We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.

#WeAreHiring #PersonifyHealth

Beware of Hiring Scams: Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to talent@personifyhealth.com. All of our legitimate openings can be found on the Personify Health Career Site.