Who We Are

Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future.

Ready to Lead Teams That Transform Client Relationships Into Strategic Partnerships?

We're seeking a strategic, people-first leader with passion for developing high-performing teams that partner with clients to transform healthcare and wellbeing strategies. As our Director of Account Management for the TPA business unit, you'll lead Account Managers and Strategic Account Executives while setting clear vision, coaching for growth, and holding teams accountable for exceptional client outcomes.

What makes this role different

✓ Dual leadership responsibility: Lead both Account Managers and Strategic Account Executives supporting Fortune 500, national, and global clients

✓ Commercial accountability: Own renewals, expansion into new products/services/populations, and performance outcomes across client portfolio

✓ Consultative expertise: Balance empathy, insight, and commercial acumen while modeling excellence in discovery, presentations, pricing, and negotiations

✓ Cross-functional collaboration: Work seamlessly with internal stakeholders to ensure strategic planning, service delivery, and execution excellence

What You'll Actually Do

Lead high-performing teams: Guide Strategic Account Executives and Account Managers supporting diverse portfolio including Fortune 500, national, and global clients focused on retention, revenue growth, and reference-ability.

Develop consistent excellence: Instill consistent standards while guiding and sustaining diverse, high-performing team through thoughtful feedback, development opportunities, and ongoing direction.

Drive revenue intelligence: Provide meaningful insights and leading indicators of revenue growth and risk through diligent pipeline management and oversight of client revenue, opportunities, and retention risk.

Model client engagement excellence: Lead by example in building rapport with account stakeholders at strategic levels (CHRO, VP Total Rewards) through executive presence and domain knowledge.

Oversee commercial operations: Provide oversight and support for pricing, proposals, RFPs, contract management, and negotiations while ensuring strategic alignment.

Guide strategic planning: Uncover and listen to client objectives, barriers, and leadership focus to develop actionable, evolving client-specific strategies in partnership with Account Management.

Represent company externally: Participate in thought leadership presentations, industry conferences, and client events as Personify Health representative.

What You Bring to Our Mission

The leadership foundation:

• Bachelor's degree or equivalent in related discipline
• 10+ years experience in population health, health plan, or health system growth with sales and/or account management experience
• TPA or health plan experience required
• 5+ years leading and developing teams in matrix organization without direct authority

The strategic expertise:

• Solid understanding of employee benefits, managed care products, self-funded business, labor community, pharmacy, and stop loss underwriting
• Proven expertise in account service/consultative selling techniques, product knowledge, and administration
• Excellent knowledge and skill using Microsoft Office Suite and Salesforce
• Strong knowledge of employee wellness/engagement space and competition

The professional competencies:

• Strong business acumen: Knows how businesses work with knowledge of current practices, trends, benchmarks, and competitive landscape
• Customer-focused trusted advisor: Dedicated to meeting client expectations while establishing effective relationships that gain trust and respect
• Consultative selling mastery: Uses relationship-based approach prioritizing open dialogue to identify and provide compelling solutions
• Organizational agility: Understands how organizations work and can navigate through formal channels and informal networks
• Health domain expertise: Demonstrates knowledge of US/Global healthcare ecosystem and employer-sponsored coverages

The leadership qualities:

• Collaborative, fast-moving, and comfortable with change
• Skilled in discovery conversations, capabilities presentations, pricing strategy, and contract negotiations
• Ability to cultivate two-way dialogue that builds trust, drives satisfaction, and secures retention and growth
• Creates structure, clarity, and alignment ensuring team is focused, supported, and empowered to deliver results
• Natural cross-functional collaborator who works to improve processes and provides recognition to supporting teams

Why You'll Love It Here

We believe in total rewards that actually matter—not just competitive packages, but benefits that support how you want to live and work.

Your wellbeing comes first:

• Comprehensive medical and dental coverage through our own health solutions (yes, we use what we build!)
• Mental health support and wellness programs designed by experts who get it
• Flexible work arrangements that fit your life, not the other way around

Financial security that makes sense:

• Retirement planning support to help you build real wealth for the future
• Basic Life and AD&D Insurance plus Short-Term and Long-Term Disability protection
• Employee savings programs and voluntary benefits like Critical Illness and Hospital Indemnity coverage

Growth without limits:

• Professional development opportunities and clear career progression paths
• Mentorship from industry leaders who want to see you succeed
• Learning budget to invest in skills that matter to your future

A culture that energizes:

• People Matter: Inclusive community where every voice matters and diverse perspectives drive innovation
• One Team One Dream: Collaborative environment where we celebrate wins together and support each other through challenges
• We Deliver: Mission-driven work that creates real impact on people's health and wellbeing, with clear accountability for results
• Grow Forward: Continuous learning mindset with team events, recognition programs, and celebrations that make work genuinely enjoyable

The practical stuff:

• Competitive base salary that rewards your success
• Unlimited PTO policy because rest and recharge time is non-negotiable
• Benefits effective day one—because you shouldn’t have to wait to be taken care of

Ready to create a healthier world? We are ready for you.

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.

In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges up to $145,000. Note that compensation may vary based on location, skills, and experience. This position is eligible for 15% target bonus/variable compensation as well as health, dental, vision, mental health and other benefits.

We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.

#WeAreHiring #PersonifyHealth

Beware of Hiring Scams: Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to talent@personifyhealth.com. All of our legitimate openings can be found on the Personify Health Career Site.

Application Deadline: Open until position is filled.