Who We Are

Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future.

Who are you?

The Tier 3 Technical Lead is a highly skilled individual contributor responsible for supporting and maintaining enterprise cloud infrastructure and endpoint technologies. This role involves advanced troubleshooting, automation, and configuration across systems such as Entra ID, Jamf, and Microsoft 365, while ensuring compliance with security and uptime standards. The engineer also collaborates with internal teams to implement improvements and support strategic IT initiatives.

In this role you will wear many hats, but your knowledge will be essential in the following:  

• Providing Tier 3 escalation support and resolving complex technical issues
• Deploying OS and third-party patches to address vulnerabilities and maintain compliance
• Design and maintain automated desktop management and cloud-based systems (Intune, Jamf, Meraki, Azure, Microsoft 365)
• Experience with automation workflows and scripting solutions (PowerShell, Python)
• Assisting with security audits, investigations, and data integrity initiatives
• Continuously evaluate system performance and recommend improvements or upgrades
• Point of escalation for Service Desk team members
• Perform root cause analysis and recommend preventive measures
• Responsible for office deployments and the maintenance of technologies in that region
• Monitor, maintain, and optimize performance of servers, networks, and enterprise systems
• Triaging tickets effectively from Tier 2 and Tier 1
• Managing the agent’s ticket flow progression for timely actions and completeness
• Ensure compliance with SLAs and ITIL best practices
• T3 support in daily processing of request and ongoing maintenance
• Creating and maintaining SOP’s and KB articles
• Continuously improve cloud systems and environment’s
• To have a good understanding of Microsoft cloud services such as Exchange, SharePoint, OneDrive and others
• Capable of working independent and able to understand the current system setup
• Evaluate and implement emerging technologies to enhance infrastructure and service delivery
• Refine incident response workflows and escalation protocols with service desk leadership
• Analyze performance metrics across IT systems to optimize health and recommend improvements

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

What you bring to the Personify Health Team:

In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:

• A “Hungry, Humble, and Smart” attitude with a strong sense of ownership
• Bachelor’s degree in Information Technology or related field (preferred)
• Industry certifications in cloud, networking, or security is a plus (e.g., Azure, AWS, Cisco, CompTIA, Jamf)
• 3+ years of hands-on experience supporting both MacOS and Windows environments
• Expertise in Microsoft 365 administration and Azure Active Directory/Entra ID
• Experience in scripting and automation using PowerShell, Python, or similar tools
• Experience with identity and access management platforms (SSO, OpenID, SAML)
• Familiarity with modern device management (MDM) for laptops and mobile devices
• Experience packaging and deploying applications across MacOS and Windows

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.

We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.