Who We Are

Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future.

As a Coach Team Manager of Live Services, you will be an important member of the Live Services Leadership Team. In this role, you will be responsible for the quality and performance management of full-time and/or part-time team members and collaboration with peers and service stakeholders. You will have direct oversight of your direct reports who are responsible for coaching on both Lifestyle Management and/or Condition Management related topics.   

Essential Functions/Responsibilities/Duties:

Team and People Management 

• Conduct monthly one-on-ones and facilitate meetings to address performance, share service updates, and develop individualized plans for team members
• Support the development and performance of direct reports through accountability to service excellence, guiding and coaching, feedback, and metric management
• Create an environment that elevates morale through trust, collaboration, creative problem solving, growth opportunities, and team building activities
• Ensure adherence to company and departmental policies and procedures while balancing the needs of the business and its employees
• Manage scheduling adjustments and redistribute workloads to ensure member support and optimize staffing efficiency
• Participate in on-call and/or after-hour requirements and responsibilities
• Represent the needs of your direct reports to Live Services Senior Leadership, identifying impact to business and/or employee experience
• Maintain familiarity with current systems, products, and training materials

Quality Expectations 

• Accountable for the delivery and high-quality performance of service for direct reports using quality assessment tools and data analysis
• Complete minimum quality review requirements per team member
• Member facing interaction 5% of time
• Support service ticket triage and member escalations

Cross-functional Partnerships 

• Responsible for collaborating with Training and Quality to support the self and peer review processes, communicate quality trends, and identify and address training needs delivered through team trainings
• Act as a stakeholder in the training and implementation of Live Services product and strategy, as needed
• Participate in projects, initiatives, and workgroups, as assigned

Education and Experience

• Bachelor's degree in health sciences or nursing required, Master’s degree or licensure preferred
• 2+ years people management experience
• National Board-Certified Health and Wellness Coach (NBC-HWC) strongly encouraged
• Expert knowledge in behavior change and coaching skills required
• Experience working as a Live Services team member preferred. 

Required Knowledge, Skills, and Abilities

• You take an inclusive and person-first approach to supporting and developing your team
• You prioritize a high level of professionalism and positive work behaviors
• You motivate your team and peers through building trust, taking ownership, and communicating effectively and with transparency
• You realize positive impact over inefficient use of time to drive results
• You can work effectively in a fast paced, high energy, team-oriented environment
• You are adaptable and comfortable with ambiguity
• You are open to receiving and providing consistent feedback
• You effectively manage multiple priorities
• You take a wholistic approach to understanding the business and can lead up, down, and across

Ready to create a healthier world? We're ready for you.

No candidate will meet every single qualification listed. If your experience looks different but you think you can bring value to this role, we'd love to learn more about you.

Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.

In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $ to $. Note that compensation may vary based on location, skills, and experience. This position is eligible for x% target bonus/variable compensation as well as health, dental, vision, mental health and other benefits.

We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.

#WeAreHiring #PersonifyHealth

Beware of Hiring Scams: Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to talent@personifyhealth.com. All of our legitimate openings can be found on the Personify Health Career Site.