Who We Are

Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future.

Ready to Guide Clients Through Transformative Wellbeing Program Success?

We're seeking a passionate client success professional who can take ownership of guiding clients through wellbeing program planning and execution. As our Wellbeing Client Success Manager, you'll ensure best-practice design and flawless implementation while managing day-to-day account activities and identifying growth opportunities.

What makes this role different

✓ Program expertise: Guide clients through wellbeing program planning with deep knowledge of best practices and implementation strategies

✓ Growth facilitation: Support Expansion, Strategic Accounts, and Sales teams in identifying and pursuing growth opportunities

✓ Trusted partnership: Serve as key resource and advocate, ensuring clients see you as essential to their success

✓ Data-driven approach: Conduct client reviews, analyze performance data, and develop strategic action plans aligned with client objectives

What You'll Actually Do

Lead client retention and growth: Take ownership of retention, growth, and onboarding efforts for client portfolio while monitoring and fulfilling contractual obligations.

Build strategic relationships: Develop and nurture strong relationships with clients, consultants, brokers, and influencers while communicating product roadmaps with enthusiasm.

Manage program delivery: Design and execute tailored engagement plans based on client organizational needs while collaborating with Client Delivery Team on operational processes.

Analyze and optimize: Conduct client reviews, analyze performance data, and develop strategic action plans while monitoring program engagement for optimization opportunities.

Support implementation: Partner with Project Management Team for successful new client implementations while developing year-round client program plans.

Coordinate internal teams: Manage day-to-day account activities while coordinating with Client Delivery, Client Solutions, and Business Analysts for seamless execution.

What You Bring to Our Mission

The client success foundation:

• Bachelor's degree or equivalent in related discipline
• 3+ years direct account management work with primary accountability for overall account relationships
• Background in consulting, wellness, health insurance, healthcare, navigation, and/or related field

The technical expertise:

• Excellent knowledge and skill using Microsoft Office suite
• Experience with Salesforce and Gainsight (Gainsight preferred)
• Strong interpersonal, presentation, and writing skills

The professional competencies:

• Strong organizational skills and detail orientation with demonstrated ability to collaborate
• Collaborative, fast-moving approach with comfort with change
• Self-directed with proven ability to work independently while serving as trusted advisor to clients

Ready to create a healthier world? We are ready for you.

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.

We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.