Who We Are
Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future.
We're seeking an experienced professional who can serve as the critical liaison between our Governance, Risk & Compliance team and customer-facing operations. As our Audit & Customer Assurance Lead, you'll manage customer audit engagements while ensuring seamless compliance responses that build trust and strengthen client relationships.
What makes this role different
✓ Strategic bridge role: Connect GRC expertise with customer-facing teams to deliver seamless audit and compliance experiences
✓ Client trust building: Serve as primary GRC contact for customer audits, building confidence through transparent, thorough responses
✓ Process optimization: Own end-to-end audit processes while identifying automation opportunities and response management improvements
✓ Cross-functional leadership: Coordinate with Sales, Legal, Security, and Engineering teams to streamline responses and reduce friction
Lead customer engagement: Serve as primary GRC contact for customer audits and assessments while managing responses to security questionnaires, RFPs, and due diligence documents.
Coordinate stakeholder collaboration: Partner with internal teams to gather accurate, timely evidence and responses while providing audit walkthroughs and documentation to customers.
Manage audit processes: Own end-to-end customer-facing audits and compliance requests while maintaining organized audit response repository for reuse across engagements.
Drive documentation excellence: Collaborate on Trust Center development and maintenance while ensuring external-facing security documentation and compliance reports remain updated and accessible.
Optimize continuous improvement: Identify repeatable processes and contribute to automation tools (Whistic, Drata, Loopio) while defining and tracking KPIs for audit completion and turnaround times.
Ensure framework alignment: Maintain knowledge of regulatory requirements (HIPAA, HITRUST, SOC, GDPR) while supporting readiness efforts and evidence collection for audits.
What You Bring to Our Mission
The foundational experience:
The technical expertise:
The professional competencies:
Ready to create a healthier world? We are ready for you.
No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!
Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.
We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.
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