Who We Are

Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future.

Ready to Be the Connection Point That Ensures Members Get the Care They Need?

We're seeking a customer-focused professional who can manage eligibility and enrollment operations while building strong relationships with clients, brokers, and vendors. As our Benefit Eligibility Coordinator, you'll ensure accurate benefit information while serving as the primary contact for day-to-day eligibility needs.

What makes this role different

✓ Client relationship focus: Serve as main point of contact for day-to-day eligibility processing including enrollments, changes, and terminations

✓ Cross-functional collaboration: Work with Medical, Dental, Vision, and PBM vendors to resolve access to care issues

✓ Data accuracy emphasis: Ensure eligibility data matches across systems through vendor coordination and discrepancy resolution

✓ Internal partnership: Collaborate with Account Management, TechOps, Data Engineering, and Member Services teams

What You'll Actually Do

Manage client relationships: Serve as primary contact for clients and brokers on day-to-day eligibility processing including new hire enrollments, plan changes, dependent enrollment, and terminations.

Coordinate vendor communications: Work with Medical, Dental, Vision, and PBM vendors to resolve access to care issues while responding to discrepancies after file transfers.

Support internal teams: Research and respond to Account Management team inquiries while working with TechOps and Data Engineering on file-related eligibility items.

Ensure data integrity: Maintain constant communication with Member Services team to resolve eligibility-related issues timely and accurately.

Process complex cases: Handle various eligibility scenarios while ensuring all contractual obligations are met and documented properly.

What You Bring to Our Mission

The foundational requirements:

• High school diploma or general education degree (GED)
• 1+ year of customer service experience
• Experience with reporting tools and software

The technical competencies:

• Proficient computer usage with strong command of Windows and Microsoft Office
• Knowledge of Microsoft Excel and familiarity with insurance database systems preferred
• Quick learner with keen attention to detail

The professional qualities:

• Collaborative skills to achieve common goals with diverse teams
• Strong ability to identify, analyze, and solve problems
• Excellent written and verbal communication skills
• Adaptability to work effectively in fast-paced, changing environment

Why You'll Love It Here

We believe in total rewards that actually matter—not just competitive packages, but benefits that support how you want to live and work.

Your wellbeing comes first:

• Comprehensive medical and dental coverage through our own health solutions (yes, we use what we build!)
• Mental health support and wellness programs designed by experts who get it
• Flexible work arrangements that fit your life, not the other way around

Financial security that makes sense:

• Retirement planning support to help you build real wealth for the future
• Basic Life and AD&D Insurance plus Short-Term and Long-Term Disability protection
• Employee savings programs and voluntary benefits like Critical Illness and Hospital Indemnity coverage

Growth without limits:

• Professional development opportunities and clear career progression paths
• Mentorship from industry leaders who want to see you succeed
• Learning budget to invest in skills that matter to your future

A culture that energizes:

• People Matter: Inclusive community where every voice matters and diverse perspectives drive innovation
• One Team One Dream: Collaborative environment where we celebrate wins together and support each other through challenges
• We Deliver: Mission-driven work that creates real impact on people's health and wellbeing, with clear accountability for results
• Grow Forward: Continuous learning mindset with team events, recognition programs, and celebrations that make work genuinely enjoyable

The practical stuff:

• Competitive base salary that rewards your success
• Unlimited PTO policy because rest and recharge time is non-negotiable
• Benefits effective day one—because you shouldn’t have to wait to be taken care of

Ready to create a healthier world? We're ready for you.

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.

In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $18.00 to $21.00 per hour. Note that compensation may vary based on location, skills, and experience. This position is eligible for health, dental, vision, mental health and other benefits.

We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.

#WeAreHiring #PersonifyHealth

Beware of Hiring Scams: Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to talent@personifyhealth.com. All of our legitimate openings can be found on the Personify Health Career Site.

Application Deadline: Open until position is filled.