Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future.

Who are you?

Perform clerical/administrative duties in the utilization management division.

In this role you will wear many hats, but your knowledge will be essential in the following:  

• Respond and route all incoming customer requests
• Provide accurate information to internal and external customers regarding pre-certification process, including gathering demographic, non-clinical, and/or provider data for pre-certification via phone, fax, inter/intranet, and various computer software programs
• Review service requests and manage the requests as efficiently as possible involving the appropriate department as needed
• Perform data entry and maintain complete documentation of case information; assist in document maintenance or revisions; compile monthly reports; maintain logs and files
• Be able to meet productivity, quality and turnaround time requirements on a daily, weekly and monthly basis

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

What you bring to the Personify Health Team:

In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:

• Prior experience in customer service and/or medical background
• Prior insurance and/or claims background
• Prior experience in a medical front office or hospital patient intake, medical claims processing, or an equivalent combination of education and experience
• Associate degree preferred in business, management, or related field

• Strong written and verbal communication skills

• Ability to manage high volumes of customer service requests

• Proficient in Microsoft Excel, Word and Outlook

• Ability to organize, prioritize, and multitask in a fast-paced/deadline driven environment

• Demonstrate ability to work independently with excellent judgment

• Accurate data entry skills

• Ability to maintain regular, punctual attendance.

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.

We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.