Who We Are

Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future.

Ready to Navigate Complex Healthcare Pricing While Delivering Exceptional Service?

We're seeking a knowledgeable customer service professional who can help members and healthcare providers navigate Reference Based Pricing plans. As our RBP Member Services Representative, you'll use specialized expertise to resolve barriers to care while reducing member frustration through clear communication and problem-solving.

What makes this role different

✓ Specialized expertise: Develop deep knowledge of Reference Based Pricing plans and navigation strategies

✓ Dual customer base: Support both members and healthcare providers with complex pricing and benefit questions

✓ Problem-solving focus: Resolve barriers to care while reviewing member benefits and provider payments

✓ Technical proficiency: Navigate multiple RBP partner portals and databases to provide comprehensive support

What You'll Actually Do

Provide specialized support: Use interpersonal skills to help members understand RBP plans while decreasing frustration through clear communication and patient guidance.

Handle complex inquiries: Manage incoming calls from members and healthcare providers regarding various requests including barrier resolution, benefit reviews, and payment inquiries.

Navigate specialized systems: Research information across multiple databases and RBP partner portals to provide accurate, comprehensive responses to complex questions.

Demonstrate professionalism: Maintain professional oral and written communication skills while answering questions about member benefits and claim processing navigation.

Resolve systematically: Use excellent listening skills with probing questions to understand concerns and overcome objections while meeting performance and quality standards.

What You Bring to Our Mission

The specialized foundation:

• High school diploma or equivalent required
• At least one year customer service experience in call center environment
• Previous RBP experience preferred
• Excellent written and verbal communication skills

The technical competencies:

• Strong personal computer usage and Internet proficiency skills
• Ability to learn and navigate new software quickly
• Capability to set at desk for prolonged periods while maintaining focus

Why You'll Love It Here

We believe in total rewards that actually matter—not just competitive packages, but benefits that support how you want to live and work.

Your wellbeing comes first:

• Comprehensive medical and dental coverage through our own health solutions (yes, we use what we build!)
• Mental health support and wellness programs designed by experts who get it
• Flexible work arrangements that fit your life, not the other way around

Financial security that makes sense:

• Retirement planning support to help you build real wealth for the future
• Basic Life and AD&D Insurance plus Short-Term and Long-Term Disability protection
• Employee savings programs and voluntary benefits like Critical Illness and Hospital Indemnity coverage

Growth without limits:

• Professional development opportunities and clear career progression paths
• Mentorship from industry leaders who want to see you succeed
• Learning budget to invest in skills that matter to your future

A culture that energizes:

• People Matter: Inclusive community where every voice matters and diverse perspectives drive innovation
• One Team One Dream: Collaborative environment where we celebrate wins together and support each other through challenges
• We Deliver: Mission-driven work that creates real impact on people's health and wellbeing, with clear accountability for results
• Grow Forward: Continuous learning mindset with team events, recognition programs, and celebrations that make work genuinely enjoyable

The practical stuff:

• Competitive base salary that rewards your success
• Unlimited PTO policy because rest and recharge time is non-negotiable
• Benefits effective day one—because you shouldn’t have to wait to be taken care of

Ready to create a healthier world? We're ready for you.

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.

In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $18.00 to $21.00 per hour. Note that compensation may vary based on location, skills, and experience. This position is eligible for target member services bonus/variable compensation as well as health, dental, vision, mental health and other benefits.

We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.

#WeAreHiring #PersonifyHealth

Beware of Hiring Scams: Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to talent@personifyhealth.com. All of our legitimate openings can be found on the Personify Health Career Site.

Application Deadline: Open until position is filled.