Who We Are

Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future.

Ready to Be the Bridge Between Client Needs and Exceptional Delivery?

We're looking for a client-focused professional who can maintain broad understanding of our products and services while ensuring quality delivery on performance commitments. As our Client Delivery Specialist, you'll help execute client strategies while building relationships across cross-functional teams.

What makes this role different

✓ Client experience impact: Your coordination directly affects how clients experience our services and programs

✓ Cross-functional collaboration: Build relationships with Finance, Implementation, Client Operations, Member Services, Product, DSR, and Live Services teams

✓ Post-implementation focus: Handle ongoing client needs after implementation completion, ensuring continued satisfaction

✓ Problem-solving emphasis: Proactively monitor and resolve client technical support issues with appropriate internal teams

What You'll Actually Do

Coordinate client requirements: Document, submit, track, communicate, and monitor client program requirements post-implementation while helping clients match needs with operationally efficient delivery options.

Build internal relationships: Partner with cross-functional teams to execute deliverables for clients while delivering agreed reporting from internal tools.

Support member services: Resolve needs for client-specific information, update training for agents, and complete documentation to enhance service delivery.

Monitor issue resolution: Proactively monitor satisfactory resolution of client technical support issues by appropriate internal teams while maintaining working knowledge of significant tools.

Manage client communications: Coordinate with internal teams to provide updates on client needs and ensure consistent communication throughout client lifecycle.

What You Bring to Our Mission

The professional foundation:

• Bachelor's degree or equivalent preferred (healthcare, health science, wellness, customer service, business management, operations, logistics experience)
• 1-3+ years professional work experience in operations/logistics, customer service, customer management, software implementation, project management
• Previous SaaS, health/wellness, or healthcare industry experience preferred

The technical competencies:

• Proficiency with various software applications including Microsoft Suite (Word, Excel, PowerPoint, Outlook, Teams, OneDrive)
• Previous Salesforce experience preferred
• Working knowledge of tools including Salesforce, GenAdmin, Gainsight, MicroStrategy, JIRA, Confluence

The professional qualities:

• Excellent customer-facing skills with commitment to client satisfaction
• Impeccable organization and priority management skills with solid analytical and problem-solving abilities
• Self-motivated with proactive approach, appropriate sense of urgency, and positive attitude
• Outstanding interpersonal skills including strong verbal and written communication

Why You'll Love It Here

We believe in total rewards that actually matter—not just competitive packages, but benefits that support how you want to live and work.

Your wellbeing comes first:

• Comprehensive medical and dental coverage through our own health solutions (yes, we use what we build!)
• Mental health support and wellness programs designed by experts who get it
• Flexible work arrangements that fit your life, not the other way around

Financial security that makes sense:

• Retirement planning support to help you build real wealth for the future
• Basic Life and AD&D Insurance plus Short-Term and Long-Term Disability protection
• Employee savings programs and voluntary benefits like Critical Illness and Hospital Indemnity coverage

Growth without limits:

• Professional development opportunities and clear career progression paths
• Mentorship from industry leaders who want to see you succeed
• Learning budget to invest in skills that matter to your future

A culture that energizes:

• People Matter: Inclusive community where every voice matters and diverse perspectives drive innovation
• One Team One Dream: Collaborative environment where we celebrate wins together and support each other through challenges
• We Deliver: Mission-driven work that creates real impact on people's health and wellbeing, with clear accountability for results
• Grow Forward: Continuous learning mindset with team events, recognition programs, and celebrations that make work genuinely enjoyable

The practical stuff:

• Competitive base salary that rewards your success
• Unlimited PTO policy because rest and recharge time is non-negotiable
• Benefits effective day one—because you shouldn’t have to wait to be taken care of

Ready to create a healthier world? We're ready for you.

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.

In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $52,000 to $62,000 annually. Note that compensation may vary based on location, skills, and experience. This position is eligible for 5% target bonus/variable compensation as well as health, dental, vision, mental health and other benefits.

We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.

#WeAreHiring #PersonifyHealth

Beware of Hiring Scams: Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to talent@personifyhealth.com. All of our legitimate openings can be found on the Personify Health Career Site.

Application Deadline: Open until position is filled.