Who We Are

Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future.

Ready to Build Strategic Partnerships That Drive Operational Excellence?

We're looking for a relationship-focused professional who can oversee and monitor TPA operational vendor-partner relationships while ensuring performance excellence. As our Vendor Manager, you'll conduct Quarterly Business Reviews, coordinate issue resolution, and build collaborative partnerships that support business success.

What makes this role different

✓ Strategic partnership focus: Build and maintain strong vendor relationships that foster collaboration and drive mutual success

✓ Performance optimization: Monitor vendor performance against SLAs and KPIs while conducting comprehensive quarterly reviews

✓ Risk management: Assess and mitigate risks associated with vendor relationships including service disruptions and compliance issues

✓ Cross-functional collaboration: Work with internal partners to communicate vendor capabilities and provide training on management processes

What You'll Actually Do

Build strategic relationships: Develop and maintain strong relationships with TPA operational vendors while serving as primary contact for vendor-related issues and escalations.

Monitor performance excellence: Track vendor performance against agreed-upon SLAs and KPIs while conducting recurring QBRs and providing constructive feedback.

Resolve issues proactively: Address and resolve vendor disputes in timely, effective manner while collaborating with internal partners and implementing corrective actions.

Manage risk effectively: Assess and mitigate risks associated with vendor relationships while developing contingency plans for service disruptions and compliance issues.

Facilitate internal collaboration: Communicate vendor capabilities to relevant stakeholders while establishing recurring operating mechanisms and providing training on best practices.

Ensure compliance: Monitor vendor compliance with company policies, industry standards, and regulatory requirements while taking corrective action when needed.

What You Bring to Our Mission

The professional foundation:

• Associate degree with 3-5 years experience required
• Bachelor's degree with 5-8 years experience preferred
• Healthcare Management, Third Party Administration, Audit, Compliance, Contract Management, Risk Management, and Vendor-Relationship Management experience preferred

The core competencies:

• Exceptional interpersonal and communication abilities with proven track record building professional relationships
• Highly organized and detail-oriented with advanced computer proficiency
• Strong analytical skills to support data-driven decision-making

The professional qualities:

• Ability to work collaboratively across departments while managing multiple vendor relationships
• Strong problem-solving abilities for addressing complex vendor-related challenges
• Commitment to continuous improvement and operational excellence

Why You'll Love It Here

We believe in total rewards that actually matter—not just competitive packages, but benefits that support how you want to live and work.

Your wellbeing comes first:

• Comprehensive medical and dental coverage through our own health solutions (yes, we use what we build!)
• Mental health support and wellness programs designed by experts who get it
• Flexible work arrangements that fit your life, not the other way around

Financial security that makes sense:

• Retirement planning support to help you build real wealth for the future
• Basic Life and AD&D Insurance plus Short-Term and Long-Term Disability protection
• Employee savings programs and voluntary benefits like Critical Illness and Hospital Indemnity coverage

Growth without limits:

• Professional development opportunities and clear career progression paths
• Mentorship from industry leaders who want to see you succeed
• Learning budget to invest in skills that matter to your future

A culture that energizes:

• People Matter: Inclusive community where every voice matters and diverse perspectives drive innovation
• One Team One Dream: Collaborative environment where we celebrate wins together and support each other through challenges
• We Deliver: Mission-driven work that creates real impact on people's health and wellbeing, with clear accountability for results
• Grow Forward: Continuous learning mindset with team events, recognition programs, and celebrations that make work genuinely enjoyable

The practical stuff:

• Competitive base salary that rewards your success
• Unlimited PTO policy because rest and recharge time is non-negotiable
• Benefits effective day one—because you shouldn’t have to wait to be taken care of

Ready to create a healthier world? We're ready for you.

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.

In compliance with all states and cities that require transparency of pay, the base compensation for this position is $70,000 annually. Note that compensation may vary based on location, skills, and experience. This position is eligible for 10% target bonus/variable compensation as well as health, dental, vision, mental health and other benefits.

We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.

#WeAreHiring #PersonifyHealth

Beware of Hiring Scams: Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to talent@personifyhealth.com. All of our legitimate openings can be found on the Personify Health Career Site.

Application Deadline: Open until position is filled.