Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future.

Who are you?

The Vendor Manager will assist the Senior Director Vendor Management & Regulatory Reports with the oversight and monitoring of TPA operational vendor-partner relationships, perform Quarterly Business Reviews (QBRs), and coordinate timely issue resolution or research.

In this role you will wear many hats, but your knowledge will be essential in the following:  

• Relationship Management - Build and maintain strong relationships with TPA operational vendors to foster collaboration and communication. Serve as the primary point of contact for vendor-related issues and escalations.
• Performance Monitoring – Monitor TPA operational vendor performance against agreed-upon SLA’s and KPI’s. Conduct recurring and scheduled QBRs and performance reviews and provide feedback.
• Issue Resolution - Address and resolve any issues or disputes that arise with TPA operational vendors in a timely and effective manner. Collaborate with internal partners as necessary.  Implement corrective actions as necessary to improve TPA operational vendor performance.
• Risk Management - Assess and mitigate risks associated with TPA operational vendor relationships, including service disruptions and compliance issues. Develop contingency plans to address TPA operational vendor-related risks
• Collaboration with internal teams - Communicate TPA operational vendor capabilities and performance to relevant internal stakeholders.  Establish a recurring operating mechanism to inform. Provide training and support to internal teams on TPA operational vendor management processes and best practices.
• Compliance and quality - Ensure TPA operational vendors comply with company policies, industry standards, and regulatory requirements. Monitor quality of services delivered and take corrective action if needed.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

What you bring to the Personify Health team:

In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:

• Required: Associate degree 3-5 Years of Experience
• Preferred: Bachelor’s Degree 5-8 Years of Experience
• Healthcare Management, Third Party Administration (TPA), Audit, Compliance, Contract Management, Risk Management, and Vendor-Relationship Management

You also take pride in offering the following Core Skills, Competencies, and Characteristics:

• Excellent interpersonal and communication skills
• Highly organized
• Computer proficiency 
• Strong analytical skills 

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.

In compliance with all states and cities that require transparency of pay, the base compensation for this position is $70,000 annually. Note that compensation may vary based on location, skills, and experience. This position is eligible for 10% target bonus/variable compensation as well as health, dental, vision, mental health and other benefits.

We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.

#WeAreHiring #PersonifyHealth

Beware of Hiring Scams: Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to talent@personifyhealth.com. All of our legitimate openings can be found on the Personify Health Career Site.

Application Deadline: Open until position is filled.