Who We Are

Ready to Bridge Client Needs With Innovative Operational Solutions?

We're seeking a strategic, client-facing problem solver who can translate client needs into innovative solutions that deliver measurable impact. As our Solution Architect focusing on Wellbeing products, you'll serve as trusted partner while guiding clients toward outcomes that maximize satisfaction, retention, and revenue.

What makes this role different

✓ Subject matter expertise: Become expert within Wellbeing anchor product including offerings, processes, and intersections with other products

✓ Client consultation: Work directly with clients and prospects to provide thoughtful recommendations based on operational feasibility and cost considerations

✓ Operational improvement: Manage proactive efficiency projects that increase client satisfaction or decrease operational lift without quality compromise

✓ Strategic collaboration: Establish key relationships with Product, Engineering, Client Success, Operations, Sales, and Strategic Development teams

What You'll Actually Do

Develop product expertise: Become subject-matter expert within Wellbeing anchor product including offerings, processes, and potential intersections with other services.

Provide strategic consultation: Work directly with clients and prospects to deliver thoughtful recommendations based on needs identified with account/strategy/sales teams.

Support business development: Provide subject matter expertise for pre-sales, implementation, and account management support as warranted by prospect or customer needs.

Lead improvement projects: Manage at least one proactive operational efficiency project annually that increases client satisfaction or decreases operational requirements.

Build strategic relationships: Establish and maintain key collaborator relationships with Product, Engineering, Client Success, Operations, Sales, and Strategic Development teams.

Execute strategic goals: Implement tactics to achieve strategic goals and annual operating plan while remaining resourceful on continued learning and change.

What You Bring to Our Mission

The strategic foundation:

• Bachelor's degree or equivalent in related discipline required
• 5+ years directly related account management, project management, product development, and/or operational account support (7+ years preferred)
• Previous experience owning client and/or prospect relationships
• Strong understanding of Health + Wellbeing market and competitors

The client expertise:

• Passion about driving product-solution adoption and value realization with customers
• Demonstrated leadership abilities for business discussions and solution architecture
• Experience in requirements gathering, use cases documentation, and business analysis

The operational competencies:

• Impeccable organizational skills and detail orientation with ability to manage multiple projects simultaneously
• High level of innovative leadership with ability to lead through change and work in agile ways
• Ability to travel as needed for client or prospect visits while working autonomously as individual contributor

Why You'll Love It Here

We believe in total rewards that actually matter—not just competitive packages, but benefits that support how you want to live and work.

Your wellbeing comes first:

• Comprehensive medical and dental coverage through our own health solutions (yes, we use what we build!)
• Mental health support and wellness programs designed by experts who get it
• Flexible work arrangements that fit your life, not the other way around

Financial security that makes sense:

• Retirement planning support to help you build real wealth for the future
• Basic Life and AD&D Insurance plus Short-Term and Long-Term Disability protection
• Employee savings programs and voluntary benefits like Critical Illness and Hospital Indemnity coverage

Growth without limits:

• Professional development opportunities and clear career progression paths
• Mentorship from industry leaders who want to see you succeed
• Learning budget to invest in skills that matter to your future

A culture that energizes:

• People Matter: Inclusive community where every voice matters and diverse perspectives drive innovation
• One Team One Dream: Collaborative environment where we celebrate wins together and support each other through challenges
• We Deliver: Mission-driven work that creates real impact on people's health and wellbeing, with clear accountability for results
• Grow Forward: Continuous learning mindset with team events, recognition programs, and celebrations that make work genuinely enjoyable

The practical stuff:

• Competitive base salary that rewards your success
• Unlimited PTO policy because rest and recharge time is non-negotiable
• Benefits effective day one—because you shouldn’t have to wait to be taken care of

Ready to create a healthier world? We are ready for you.

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.

We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.

In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges up to $108,000 annually. Note that salary may vary based on location, skills, and experience. This position is eligible for 10% target bonus/variable compensation as well as health, dental, vision, mental health and other benefits.