Now is the time to join us! 

Who are you?

The Benefit Eligibility Coordinator works closely with key external and internal contacts to ensure that clients’ eligibility and enrollments maintained accurately in accordance with their plan document. By building good rapport with clients, brokers, and vendors and optimizing the use of internal resources. As the Benefit Eligibility Coordinator, you will deliver a high level of service for our clients and members.

In this role you will wear many hats, but your knowledge will be essential in the following:  

• Externally, the Benefit Eligibility Coordinator is the client/broker’s main point of contact for day-to-day processing of Eligibility requests, including new hire enrollments, plan/benefit changes, enrollment of dependents, and member terminations.
• Communication with Medical, Dental, Vision, and PBM vendors is crucial when resolving access to care issues.
• Responding to discrepancies identified by the vendors to ensure our eligibility data matches after each file transfer.
• Internally, the Benefit Eligibility Coordinator researches and responds to inquiries from the Account Management team.
• Working with the TechOps and Data Engineering team on file-related eligibility items and is in constant communication with the Member Services team to ensure eligibility-related issues are resolved timely.
• All other duties as assigned.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

What you bring to the Personify Health team:

In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:

• High School diploma or general education degree (GED)
• 1+ year of customer service experience
• Experience with reporting tools and software
• Required Knowledge, Skills, and Abilities

You also take pride in offering the following Core Skills, Competencies, and Characteristics:

• Proficient in computer usage with a strong command of Windows and Microsoft Office.
• Knowledge of Microsoft Excel and familiarity with insurance database systems is an advantage.
• Quick learner with a keen attention to detail.
• Collaborative skills to achieve a common goal.
• Demonstrate a strong ability to identify, analyze and solve problems.
• Excellent written and verbal communication skills.

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.

In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $17.00 to $21.00 per hour. Note that compensation may vary based on location, skills, and experience. This position is eligible for health, dental, vision, mental health and other benefits.

We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.

#WeAreHiring #PersonifyHealth

Beware of Hiring Scams: Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to talent@personifyhealth.com. All of our legitimate openings can be found on the Personify Health Career Site.

Application Deadline: Open until position is filled.