Now is the time to join us! 

Who are you?

Personify Health is looking for a proactive and detail-oriented Implementation Project Manager to lead new client onboarding and ensure a seamless transition into our health plan administration services.

In this client-facing role, you’ll manage all aspects of the implementation process—from coordinating with vendors and third-party partners to resolving eligibility and data transfer issues. You’ll act as the primary point of contact for clients and brokers, aligning internal teams and timelines to ensure everything is in place ahead of benefit effective dates. Your ability to communicate clearly, manage competing priorities, and anticipate potential challenges will directly contribute to client success and long-term satisfaction.

In this role you will wear many hats, but your knowledge will be essential in the following:  

• Project manage the implementation of new clients for the purchased set of health plan administration services and solutions
  • Serve as primary client / broker contact during implementation process.
  • Meet, generally weekly, with clients to review necessary steps of the implementation process, including explanation of services, timeline and instructions
  • Serve as a subject matter expert on all operational aspects of new client installation
  • Work with client to obtain plan documents; coordinate vendor selection (medical, PPO, dental providers, etc.), plan changes, eligibility, stop loss coverage, banking arrangements, open enrollment process.
  • Manage the operational and tactical activities of supporting any 3rd party integrations
  • Coordinate ID card format and distribution; assist with utilization review and large case management plan development.
  • Address and resolve issues and problems, such as obtaining eligibility data from prior administrator; ensure claims from prior administrator are transferred for timely processing.
  • Liaise with provider networks to ensure proper data transmission and setup.
  • Respond to and resolve client requests and questions during the implementation process
  • Employ standard project methodology, processes, and procedures
• Maintain overall implementation project ownership and drives the coordination of activities and deliverables among all internal departments
• Deliver the highest level of client satisfaction to ensure a successful launch
• Participate in pre-sales activities to drive new business including RFP completion, prospect sales calls, and in-person finalist meetings on as needed basis
• Participate in process improvement initiatives to improve the scalability of implementation services

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

What you bring to the Personify Health team:

In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:

• Bachelor's degree, or equivalent, in related discipline
• 3+ years of directly related project management or software implementation work experience
  • Previous experience working directly with clients or brokers strongly preferred
  • Previous experience working in health plan insurance, benefits administration and/or 3rd party administrators strongly preferred
• Excellent knowledge of Microsoft Office suite.
• Experience working with project management tools preferred (Microsoft Project, Smartsheet, etc)

You also take pride in offering the following Core Skills, Competencies, and Characteristics:

• Strong project management skills
• Excellent customer facing skills
• Ability to navigate a dynamic technological environment
• Previous experience managing multiple and changing priorities with a positive attitude
• Ability to build relationships to work effectively with and through others
• Ability to prioritize deliverables and negotiate with clients and internal parties
• Excellent interpersonal and writing skills.
• Strong organizational skills and detail orientation.
• Required to work cross-functionally within the organization and with external partners.
• Strong analytical, problem-solving skills.

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.

In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $70,000 to $80,000. Note that compensation may vary based on location, skills, and experience. This position is eligible for health, dental, vision, mental health and other benefits.

We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.

#WeAreHiring #PersonifyHealth

Beware of Hiring Scams: Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to talent@personifyhealth.com. All of our legitimate openings can be found on the Personify Health Career Site.