Now is the time to join us! 

Who are you?

Are you highly organized, a great communicator, and ready to grow your career in healthcare operations? Personify Health is looking for a driven and detail-oriented Implementation Coordinator to support the successful onboarding of new clients for our health plan administration services.

In this role, you’ll work closely with Implementation project managers and cross-functional teams to keep projects moving smoothly. From tracking timelines and gathering client documentation to coordinating with vendors and helping resolve issues, you’ll play a key part in ensuring every client is set up for success before their benefits go live.

This is a great opportunity for someone with experience or strong interest in health insurance, benefits administration, or third-party administration (TPA) who thrives in a fast-paced, collaborative environment and is eager to learn and grow.

In this role you will wear many hats, but your knowledge will be essential in the following:  

• Supports the Implementation Project Manager with all internal aspects of new group implementations

• Develops detailed project plans for each new client and collaborates with internal departments to confirm and meet deadlines

• Tracks internal deliverables and follows up on missed deadlines, escalating to leadership when necessary

• Leads internal implementation meetings and helps resolve business issues and roadblocks

• Coordinates across cross-functional teams to monitor and manage outstanding deliverables on behalf of the implementation team

• Identifies potential risks, communicates impacted deliverables, and proactively develops solutions

• Assists in auditing and validating new client setups across internal systems

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

What you bring to the Personify Health team:

In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:

• Bachelor's degree, or equivalent, in related discipline
• 2+ years of directly related project management or software implementation work experience
• Previous experience working directly with clients or brokers strongly preferred
• Previous experience working in health plan insurance, benefits administration and/or 3rd party administrators strongly preferred
• Excellent knowledge of Microsoft Office suite.
• Experience working with project management tools preferred (Microsoft Project, Smartsheet, etc)

You also take pride in offering the following Core Skills, Competencies, and Characteristics:

• Strong project management skills
• Excellent customer facing skills
• Ability to navigate a dynamic technological environment
• Previous experience managing multiple and changing priorities with a positive attitude
• Ability to build relationships to work effectively with and through others
• Ability to prioritize deliverables and negotiate with clients and internal parties
• Excellent interpersonal and writing skills.
• Strong organizational skills and detail orientation.
• Required to work cross-functionally within the organization and with external partners.
• Strong analytical, problem-solving skills.

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.

In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges up to $26/hr. Note that compensation may vary based on location, skills, and experience. This position is eligible for health, dental, vision, mental health and other benefits.

We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.

#WeAreHiring #PersonifyHealth

Beware of Hiring Scams: Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to talent@personifyhealth.com. All of our legitimate openings can be found on the Personify Health Career Site.