Now is the time to join us! 

Who are you?

As an Operations Support Specialist, your role entails offering technical, operational, and administrative support to the Live Services team as well as other internal groups. Responsibilities include coordinating outreach, resolving ticket inquiries, assisting team members with technological and program-related issues, escalating concerns as needed, and executing orders for program materials.

In this role you will wear many hats, but your knowledge will be essential in the following:  

• Support team members with technology issues: troubleshoot with team member, escalate issues, direct team members to service desk, as needed
• Support team members with general program or client questions; research and respond to team member, escalate to other teams or departments when needed
• Serve as the go-to problem solver for team members
• Understand Salesforce functionality and underlying data processes including resolving tickets
• Manage the day-to-day outreach support including uploading lists and troubleshooting challenges when needed
• Escalate issues to other teams or departments, as needed
• Fulfill orders for devices and manage guidebooks, as needed
• Other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

What you bring to the Personify Health Team:

In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:

• Bachelor's degree, or equivalent
• 1-3 years of experience in coaching operations, health coaching, operations, healthcare, IT support

You also take pride in offering the following Core Skills, Competencies, and Characteristics:

• Strong knowledge of MS Office suite
• Strong understanding of Salesforce Health Cloud
• Experience with dynamic trouble-shooting and training to support people when they're under pressure
• Ability to think and respond quickly, accurately, and articulately
• Impeccable organizational skills
• Process and detail oriented
• A high level of professionalism and positive work behavior
• Knack for helping others with technical issues
• High level of urgency and reaction time to issues
• Ability to work effectively in a fast paced, high energy, team-oriented environment
• Ability to perform effectively under pressure
• Outstanding interpersonal skills, including superior communication skills

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.

We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.