Now is the time to join us! 

Who are you?

The Project Management team plays an integral role in the organization that directly influences a client’s success. As a Project Management Associate under general supervision of the Team Lead, Project Management & the Director of Project Management, the Project Management Associate will have a supporting responsibility for the Project Management team’s facilitation of complex client projects that can include new implementations, platform migrations, add-on services, and other efforts requiring strong project management skills. The Project Management team ensures clients are ready to go live by working directly with client contacts and third-party partners, as well as the assigned Client Success Manager. The Project Management Associate must utilize PH standard implementation methodology, processes, and tools.

In this role you will wear many hats, but your knowledge will be essential in the following:  

• Support selects accounts in active stages of new client implementation or current client upgrades
• Manage, as assigned, the operational and tactical activities of supporting any 3rd party integrations
• Responds to and resolves routine client requests and questions during the implementation process. Utilizes Operational teams as appropriate and seeks assistance of manager with questions that are more complex.
• Coordinate with Client Delivery operational teams for configuring platform, for data integration, and report management
• Maintain internal client and project management tools for assigned accounts including project plans, Confluence, Salesforce, and Jira.
• Join and contribute to regular telephonic client meetings and works with Project Managers and/or Client Success Managers to manage implementation project deliverables
• Deliver highest level of client satisfaction within assigned accounts, escalated as necessary and ensures highest levels of client satisfaction in the implementation experience.
• Maintain a strong working knowledge of all aspects of all PH programs.
• Provide supplemental operational and tactical support to the Services team when bandwidth allows
• Perform special projects as requested.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

What you bring to the Personify Health Team:

In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:

• Bachelor's degree, or equivalent, in related discipline.
• 1-2 years of professional work experience in customer service, software implementation and / or project management a plus.
• Strong knowledge of MS Office suite.
• Knowledge of Salesforce preferred.

You also take pride in offering the following Core Skills, Competencies, and Characteristics:

• Excellent customer facing skills
• Ability to navigate a dynamic technological environment
• Impeccable organizational skills and detail orientation.
• Required to work cross functionally with co-workers and with external channel partners.
• Outstanding interpersonal skills, including strong communication skills, both verbal and written.
• Solid analytical and problem-solving skills.
• A high level of professionalism and positive work behavior.
• Ability to work effectively in a fast paced, high energy, team-oriented environment.
• Ability to multi-task and perform effectively under pressure.

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.

We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.