Now is the time to join us! 

Who are you?

Are you a strategic leader with deep expertise in vendor management and a passion for delivering quality, cost-effective solutions in healthcare? Personify Health is seeking a seasoned professional to lead vendor relationships across our evolving ecosystem—playing a pivotal role in sourcing, onboarding, and integrating partners for our new Claims Platform. In this high-impact role, you’ll collaborate cross-functionally with Finance, Legal, Procurement, and internal business stakeholders to evaluate and select vendors, negotiate contracts with critical SLAs, and drive accountability through performance reviews and QBRs. You'll be the go-to for issue resolution, cost optimization, and risk mitigation—ensuring vendor partnerships deliver excellence for both Personify Health and our customers.

In this role you will wear many hats, but your knowledge will be essential in the following:  

• Vendor selection and evaluation–Work with finance counterparts to identify potential vendors and conduct thorough evaluations based on quality, cost, reliability and service. Develop and refine criteria for vendor selection and assess against this criteria.
• Play an active role in contract negotiation–Work with finance to negotiate contracts and agreements with vendors inclusive of critical SLAs and KPIs for both the company and our customers. Ensure contracts comply with legal and regulatory requirements.
• Relationship Management–Build and maintain strong relationships with vendors to foster collaboration and communication. Serve as the primary point of contact for vendor-related issues and escalations.
• Performance Monitoring–Monitor suppliers performance against agreed-upon SLA’s and KPI’s. Conduct recurring and scheduled QBRs and performance reviews and provide feedback to vendors.
• Issue Resolution–Address and resolve any issues or disputes that arise with vendors in a timely and effective manner. Collaborate with internal partners as necessary. Implement corrective actions as necessary to improve vendor performance.
• Cost Management–analyze vendor pricing and market trends to identify cost-saving opportunities. Work with finance and procurement teams to manage budgets and forecast spending. Achieve annual cost-out targets
• Risk Management–Assess and mitigate risks associated with vendor relationships, including service disruptions and compliance issues. Develop contingency plans to address vendor-related risks
• Collaboration with internal teams–Communicate vendor capabilities and performance to relevant internal stakeholders. Establish a recurring operating mechanism to inform. Provide training and support to internal teams on vendor management processes and best practices.
• Reporting and Documentation–Maintain accurate records of vendor contracts, performance metrics, and communications. Define document storage strategy and implement this strategy. Prepare reports and presentations for internal leadership on vendor performance and strategic recommendations.
• Compliance and quality–Ensure vendors comply with company policies, industry standards, and regulatory requirements. Monitor quality of services delivered and take corrective action if needed.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

What you bring to the Personify Health team:

In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:

• 15 years’ experience in vendor management, sourcing, or related field
• 10 years’ experience leading organizations or managing teams; leading in a matrix environment is a plus
• 5-10 years’ experience in Healthcare or a healthcare related field
• Bachelor’s degree or Associates degree in related field

You also take pride in offering the following Core Skills, Competencies, and Characteristics:

• Excellent communication, negotiation, and leadership skills.
• Ability to drive organizational change and adoption.
• Ability to collaborate effectively with a wide variety of stakeholders across the organization.
• Strong complex problem-solving and project management skills, with a focus on continuous improvement and operational excellence.

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.

In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $160,000 to $180,000. Note that compensation may vary based on location, skills, and experience. This position is eligible for 15% target bonus/variable compensation as well as health, dental, vision, mental health and other benefits.

We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.

#WeAreHiring #PersonifyHealth

Beware of Hiring Scams: Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to talent@personifyhealth.com. All of our legitimate openings can be found on the Personify Health Career Site.

Application Deadline: Open until position is filled.