Now is the time to join us! 

Who are you?

The Senior Partner Operations Specialist is responsible for the strategic management of their partner portfolio. The Senior Partner Operations Specialist will liaise between internal teams and partners to address and resolve inquiries and issues related to partner functions. They continue to serve as front-line support with inquiries, connect with relevant stakeholders to ensure a successful partner experience, and reinforce operationally healthy experiences between our partners and mutual clients. The ideal candidate will have a proven track record of fostering strong, healthy partner relationships.

In this role you will wear many hats, but your knowledge will be essential in the following:  

• Be the trusted, strategic advisor for the primary contacts within your partner portfolio; making recommendations and setting goals for the advancement of the partnership
• Manage high-complexity partnerships within the Personify Health Partner Ecosystem
• Serve as support for partner inquiries related to operational function and day-to-day process, product design, and partner integration into the Personify Health platform
• Support the creation and management of partner documentation within the internal database
• Respond to routine client-related, partner, and internal team requests and support the successful resolution of issues
• Collaborate cross-functionally with teams across the organization
• Monitor partner case queue daily
• Work with key stakeholders on launch readiness for new partners
• Navigate multiple databases simultaneously for inquiry research and resolution
• Take on additional projects and initiatives as requested by Partner Team leadership
• Help in mentoring Partner Operations team colleagues and assist in the onboarding of new team members

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

What you bring to the Personify Health Team:

In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:

• Bachelor’s degree or equivalent experience
• 2-3 years’ experience managing a partner portfolio
• 1-2 years’ experience with a SaaS based software solution-based company (desired, but not required)

You also take pride in offering the following Core Skills, Competencies, and Characteristics:

• Capacity to complete tasks quickly and with a strong sense of urgency
• Excellent and effective communication skills, both written and verbal
• Resourceful, with a solid ability to collaborate well with peers
• Proficiency in Microsoft Office suite and CRM tools such as Salesforce
• Willingness to accept and contribute new ideas and adapt to a rapidly changing, high-growth environment
• Passion for team building across the Product organization and cross-functionally within Personify Health
• Self-directed, results-oriented attitude with strong project management skills
• Confident to interact in a meaningful way across partners
• Sense of pace and prioritization to ensure work is completed within the expected timelines
• Ability to multitask and perform effectively with multiple priorities
• A high level of professionalism and positive work behavior

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.

We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.