Now is the time to join us! 

Who are you?

The Director, Client Delivery is responsible for the mix of strategic direction and tactical planning of the Client Delivery function. This function is responsible for day-to-day operational account support for US and internationally based clients and reseller partners. This leadership includes management of teams of client-facing Managers and Client Delivery Specialists.

In this role you will wear many hats, but your knowledge will be essential in the following:  

• Serve as functional leader for the Client Delivery department by setting goals, objectives and operating plans for the department, personnel & performance management, and leadership in cross-functional collaboration.
• Manage the team of managers including staffing needs assessment & planning, developing & measuring competencies, and opportunities for collective and individual professional development
• Facilitate continuous service improvement & delivery efficiency; Developing efficiencies (via people, data, technology, or tooling) to support business goals
• Develop and measure competencies for all departmental roles, identify and address collective skill development opportunities
• Manage department-wide staffing, including forecasting future needs and ensuring workload appropriateness across both individuals and the larger team
• Define department priorities, success metrics and associated work plans; report to leadership on progress
• Partner with key departments to ensure awareness/understanding of Client Delivery needs, and consistently address improvement areas in process
• Actively contribute to enterprise-wide leadership initiatives, including participating in and/or leading cross functional work groups for the betterment of the full employee population
• Serve on the leadership team for Professional Services/Client Solutions, as invited
• Serve as a mentor to high potential leaders
• Partner with Operations Enablement on strategy for new staff on-boarding and on-going training on product, services and skill development
• Serve, internally and externally, as subject matter expert in on-going account operational support
• Serve as a leader, when necessary, for escalations and issue management with clients

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

What you bring to the Personify Health team:

In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:

• 8+ years of professional work experience in customer service, customer management, software implementation and / or project management.
• 3+ years of direct leadership of a team (direct reports)
• Bachelor's degree, or equivalent, in related discipline required with Master’s degree, in related discipline, preferred
• Previous experience in account management, operations support, implementation, and/or project management required
• Previous experience in SaaS, employee benefits administration, health / wellness and/or health care industry preferred

You also take pride in offering the following Core Skills, Competencies, and Characteristics:

• Excellent customer management skills with ability to have a strong presence and be an authority figure
• Ability to work both independently and cross-functionally
• Ability to create and communicate a shared vision
• Impeccable organizational skills and detail orientation
• Outstanding interpersonal skills, including strong communication skills
• Solid analytical and problem solving skills
• Ability to navigate and communicate change across a large audience
• Demonstrated adaptability, creativity and resourcefulness in problem solving
• Demonstrated ability to grow team members through coaching, and guide them appropriately in problem solving
• Proficiency with various software applications, including but not limited to Microsoft Suite (Word, Excel, PowerPoint, Outlook, Teams, and OneDrive)
• Previous experience using Salesforce preferred
• Strong ability to navigate directly, and guide team members through, a dynamic technological-enabled environment

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.

In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $108,000 to $136,000. Note that salary may vary based on location, skills, and experience. This position is eligible for 15% target bonus/variable compensation as well as health, dental, vision, mental health and other benefits.

We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.

#WeAreHiring #PersonifyHealth

Beware of Hiring Scams: Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to talent@personifyhealth.com. All of our legitimate openings can be found on the Personify Health Career Site.

Application Deadline: Open until position is filled.