Now is the time to join us! 

Who are you?

As a Member Services Specialist you’ll leverage your expertise in health benefits and customer service to serve as an advocate for our members to support their healthcare needs. Member Services Specialist must thoughtfully identify solutions to intricate and often complex matters within the health benefits industry to ensure our members needs are met. This role will require a high level of customer service support to our members with a key focus on an empathetic resolution-oriented approach via inbound/outbound calls, email, and chat.

In this role you will wear many hats, but your knowledge will be essential in the following:  

• Accept inbound calls from members and providers on inquiries pertaining to benefits, eligibility, and claims
• Research unique/complex inquiries by leveraging tools provided.
• Educate members and providers on benefits and navigation of site, tools, and applications.
• Document all interactions and ensure appropriate processes/procedures are followed.
• De-escalate calls when necessary.
• Address and resolve member inquiries helping them to better understand their healthcare options.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

What you bring to the Personify Health team:

In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:

• High School diploma or equivalent (GED) required.
• Preferred experience in the healthcare industry, particularly in healthcare, health insurance, medical office, or clinical roles such as front desk, billing, or admissions.
• 1+ years of professional experience in a contact center is strongly preferred.
• Proficient in computer usage with a strong command of Windows and Microsoft Office.
• Knowledge of Microsoft Excel and familiarity with insurance database systems is an advantage.
• Ability to maintain composure and demonstrate empathy while multi-tasking to solve member needs.
• Quick learner with a keen attention to detail.
• Ability to thrive in a fast-paced work environment.
• Excellent written and verbal communication skills.
• Remote work is possible depending on experience

Must be able to reliably commute to one of the following locations:

• 53 Outdoor Plaza Drive, Ripley, West Virginia 25271
• 3556 Teays Valley Rd, Hurricane, WV 25526

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.

In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $18.00 to $21.00 per hour. Note that salary may vary based on location, skills, and experience. This position is eligible for health, dental, vision, mental health and other benefits.

We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.

#WeAreHiring #PersonifyHealth

Beware of Hiring Scams: Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to talent@personifyhealth.com. All of our legitimate openings can be found on the Personify Health Career Site.